Retail General Manager - Store Ops & Guest Experience

Eatal; City of Niagara Falls (NY); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Discounts at Eataly

Free family meal daily

Classes on products and Italian cuisne

Job summary

Eataly is seeking a General Manager of Retail to oversee the store's complex retail operations, drive profitability, and maintain a hands-on leadership presence on the floor.

You will work closely with the Director of Store Operations, manage the Fresh Market and Market Managers, develop departmental goals, analyze financial data, and lead a high-performing team through coaching, hiring, and cross-functional collaboration.

Qualifications

• Bachelor’s degree required.
• 6+ years of retail or grocery management in high-volume environment.
• Excellent verbal and written communication skills.
• Exceptional leadership and team-building abilities.
• Demonstrated problem-solving, organizational, analytical and business management skills.
• Advanced proficiency in Microsoft Office.
• Experience with Italian products and wine.

Responsibilities

• Directs and organizes store retail operations to maximize profitability.
• Develops departmental goals and leads a team of managers.
• Works closely with each manager to understand operational needs and boost interdepartmental collaboration.
• Analyzes financial data and develops strategies around pricing, merchandising and promotions.
• Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products.
• Prepares weekly updates on the retail department for senior leadership.
• Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations.
• Documents, investigates and resolves employee and guest incidents.
• Performs other duties as required or assigned.

Skills

Leadership

Problem-solving

Organizational skills

Analytical skills

Business management

Communication skills

Microsoft Office proficiency

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Eataly is seeking a General Manager of Retail to oversee the store's complex retail operations, drive profitability, and maintain a hands-on leadership presence on the floor.

You will work closely with the Director of Store Operations, manage the Fresh Market and Market Managers, develop departmental goals, analyze financial data, and lead a high-performing team through coaching, hiring, and cross-functional collaboration.