Head of Retail Operations – Italian Market Growth

Eataly; New York (NY); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Paid Time Off

401K with match or RRSP

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly is a premier Italian marketplace in New York seeking a General Manager of Retail. You will oversee store retail operations, set departmental goals, and lead managers to maximize profitability. You’ll analyze financial data, drive pricing and merchandising strategies, and coordinate staffing, training, and performance.

Experience with Italian products and wine is preferred. Availability to work onsite with a flexible schedule, including evenings and weekends, is required.

Qualifications

• Bachelor’s degree required.
• 6+ years of retail or grocery management in a high-volume, fast-paced environment.
• Excellent verbal and written communications skills.
• Exceptional leadership, motivational and team-building skills.
• Demonstrated problem-solving, organizational, analytical and business management skills.
• Advanced proficiency in Microsoft Office.
• Experience with Italian products and wine.

Responsibilities

• Directs and organizes the store’s retail operations to maximize profitability.
• Develops departmental goals and leads a team of managers.
• Works closely with each manager to understand operational needs and boost interdepartmental collaboration.
• Analyzes financial data and develops strategies around pricing, merchandising and promotions.
• Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products.
• Prepares weekly updates on the retail department for senior leadership.
• Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations.
• Documents, investigates and resolves employee and guest incidents.
• Performs other duties as required or assigned.

Skills

Leadership

Communication

Team building

Problem solving

Analytical thinking

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Eataly is a premier Italian marketplace in New York seeking a General Manager of Retail. You will oversee store retail operations, set departmental goals, and lead managers to maximize profitability. You’ll analyze financial data, drive pricing and merchandising strategies, and coordinate staffing, training, and performance.

Experience with Italian products and wine is preferred. Availability to work onsite with a flexible schedule, including evenings and weekends, is required.