Retail General Manager — High-Impact Leader & Coach

Victra; Glendora (CA); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision ins

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Frequent Contests

Real career pathing — Victra has won…

Job summary

Victra is seeking a General Manager in California to lead a high-performing retail team within a Verizon authorized store. You will coach staff, drive sales, and manage budgets, forecasting, and reporting to align store results with company goals.

You will mentor your Assistant General Manager, deliver training, and champion new tools and traffic strategies while maintaining a guest-first service standard. The role blends leadership with hands-on store operations.

Qualifications

• 1-3 years of experience in a retail sales environment.
• 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.

Responsibilities

• Own the hiring process for your store: interview, select, and bring in the best talent — a General Manager's most important decision is who joins the team, not just how you develop them once they’re there
• Build, develop, and mentor your sales team
• Work through your team to teach, coach, and reinforce our sales process with Every Guest, Every Time
• Provide ongoing sales training and support to help your team exceed sales, retention, quality, and service objectives
• Take personal ownership of your store's overall sales performance
• Ensure store employees meet and/or exceed defined monthly success measurements and complete assigned training on time and in full
• Own store success and take ownership for store employees' work-related needs, staffing and scheduling, labor controls, marketing, and loss prevention
• Keep score daily — review your store's key sales and operational metrics every day, not just at month-end, and adjust before small gaps become missed targets
• Set the bar for the standard Victra Greet in your store — introduce yourself, get the guest's name, and ask what brings them in
• Own all guest escalations and provide a timely resolution
• Stay up to date with new sales promotions and ensure guests receive a complete solution for their current and future needs
• Attract and retain top-caliber employees
• Build relationships with peer General Managers and district leadership to share what's working across stores
• Champion new sales tools and initiatives as they roll out, rather than just administering them
• Think of innovative ways to drive traffic into your store and capitalize on your existing customer base
• Engage in sales strategy development to ensure products and services are effectively showcased throughout the store
• Engage in business operations including budgeting, forecasting, analyzing, and providing sales reports
• Act as a brand advocate for Victra
• Clearly communicate company objectives and priorities to your team, with timely follow-up

Skills

Retail sales

Leadership

Staffing

Customer service

Communication

Time management

Education

High school diploma or GED

Job description

Victra is seeking a General Manager in California to lead a high-performing retail team within a Verizon authorized store. You will coach staff, drive sales, and manage budgets, forecasting, and reporting to align store results with company goals.

You will mentor your Assistant General Manager, deliver training, and champion new tools and traffic strategies while maintaining a guest-first service standard. The role blends leadership with hands-on store operations.