Retail General Manager

Goodwill Central Texas; Kyle (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Goodwill Central Texas seeks a Retail General Manager to lead operations at a busy store. This boots-on-the-ground role oversees sales floor and production teams, drives store performance, and champions a customer-first culture.

You will own store P&L, manage payroll and scheduling, and develop a high-performing team while upholding safety and loss-prevention standards in a mission-driven environment that changes lives daily.

Qualifications

• 3–5 years of retail management experience.
• Experience with profit & loss statements and team development.
• Able to lift 35–50 lbs and perform physical tasks as needed.

Responsibilities

• Lead day-to-day operations of a high-performing retail store, from opening to closing.
• Manage sales floor and back-of-house production teams for smooth flow of merchandise.
• Monitor inventory, stock levels, and merchandising to maximize revenue and store presentation.
• Recruit, train, schedule, and manage a dynamic staff including Assistant Managers and Supervisors.
• Cultivate a customer-first culture with top-tier service for shoppers and donors.
• Ensure compliance with safety protocols, state regulations, and loss prevention procedures.
• Take ownership of store P&L and make data-driven decisions to meet goals.
• Handle payroll, attendance, and scheduling using internal systems.
• Resolve team or customer concerns and communicate across departments.

Skills

Retail management

Leadership

P&L management

Team development

Scheduling

Education

High school diploma

Associate degree preferred

Tools

Payroll software

Inventory management

Job description

Retail General Manager – Lead With Purpose

Quarterly Bonus Potential: Retail General Managers have the potential to earn up to a max of 25% of their quarterly salary based on performance in key metrics in their department.

Are you a results-driven retail leader who thrives in a dynamic, mission-focused environment? Goodwill is seeking an experienced Retail General Manager (RGM) to lead the operations of one of our many thriving retail locations. This is more than just a store—it's a place where lives change every day. As the RGM, you’ll oversee everything from sales floor operations to production efficiency, creating a culture of excellence, customer satisfaction, and team development. If you’re passionate about retail, leadership, and making a difference in your community, this role is for you.

What You’ll Do

• Lead day-to-day operations of a high-performing retail store, from opening to closing.
• Manage both the sales floor and back-of-house production teams to ensure a smooth, efficient flow of merchandise.
• Monitor inventory, stock levels, and merchandising to maximize revenue and maintain a compelling store presentation.
• Recruit, train, schedule, and manage a dynamic team of staff, including Assistant Managers, Supervisors, Processors, and Sales Associates.
• Cultivate a customer-first culture—ensuring every shopper and donor receives top-tier service.
• Ensure compliance with all safety protocols, state regulations, and loss prevention procedures.
• Take full ownership of store P&L and make data-driven decisions to meet performance goals.
• Handle payroll, attendance, and scheduling using our internal systems.
• Serve as the go-to leader for resolving team or customer concerns.
• Maintain strong communication across departments and stores to align goals and performance.

Who You Are

• A motivated, hands-on leader with 3–5 years of retail management experience.
• Comfortable managing both sales operations and merchandise production.
• Experienced with profit & loss statements, team development, and performance coaching.
• Able to lift 35–50 lbs and perform physical tasks as needed (this is a boots-on-the-ground leadership role).
• Someone who leads by example, knows how to inspire teams, and isn't afraid to roll up their sleeves.
• A pro at balancing multiple priorities in a fast-paced retail environment.
• Flexible to work weekends, evenings, and holidays based on business needs.

Preferred Qualifications

• High school diploma required; Associate’s degree preferred.
• Experience in the thrift/resale industry is a big plus.
• Strong communication skills, basic math, and computer proficiency.
• Valid driver’s license.

Why Join Us?

At Goodwill, we don’t just offer jobs—we offer meaningful careers. Working with us means contributing to a greater mission: transforming lives through the power of education and work. Enjoy opportunities for growth, ongoing training, and the satisfaction of knowing your efforts directly support your community.

Equal Employment Opportunity Statement

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Background Check Requirement

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.