Retail Frontline Supervisor — Customer Experience

The TJX Companies, Inc.; Colorado Springs (CO); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

paid holidays/vacation/sick

life insurance

Job summary

The TJX Companies, Inc. is recruiting for a frontline unit leader at our Colorado Springs Sierra location. You will promote a highly-satisfied customer experience, train Associates, and oversee register operations to ensure accurate cash handling and strong loss prevention practices.

You will work in a team environment, supporting a diverse store team, with shifts that may include evenings and weekends. Excellent communication and customer service skills are essential for success.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a “Highly-Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.

Skills

Interpersonal skills

Customer service

Train & lead others

Register handling

Team player

Flex schedule

Education

High school diploma or equivalent

Job description

The TJX Companies, Inc. is recruiting for a frontline unit leader at our Colorado Springs Sierra location. You will promote a highly-satisfied customer experience, train Associates, and oversee register operations to ensure accurate cash handling and strong loss prevention practices.

You will work in a team environment, supporting a diverse store team, with shifts that may include evenings and weekends. Excellent communication and customer service skills are essential for success.