Retail Front Office Clerk

Troon International; Bethany Beach (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Retail Front Office Clerk to enhance guest experiences at a premier resort. This role focuses on providing exceptional customer service during guest check-ins and managing Point of Sale transactions. You will be the first point of contact for guests, ensuring their needs are met with friendliness and professionalism. If you thrive in a fast-paced environment and possess strong problem-solving skills, this opportunity is perfect for you. Join a team that values quality service and teamwork, and contribute to creating unforgettable memories for guests.

Qualifications

• Ability to multi-task and work in a fast-paced environment.
• Effective problem-solving skills to resolve guest complaints.

Responsibilities

• Greet guests and complete registration process with professionalism.
• Process cash and credit transactions accurately and efficiently.
• Respond to guest inquiries and resolve issues for satisfaction.

Skills

Multi-tasking

Problem-solving

Customer service

Education

High School diploma or equivalent

Job description

Sea Colony Recreational
33548 Market Pl
Unit 4
Bethany Beach, DE 19930, USA

The Beach Shoppe Retail Front Office Clerk will be responsible for providing excellent guest service as it pertains to guest registration/checking-In and Point of Sale transactions for the resort. He/She will promptly address guest service needs, provide resort information, collect payment, and accurately manage cash receipts. He/she will maintain the company’s expected high-quality standards of services.

Job Duties:

1. 50% Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit badges and parking permits, and provide resort information and area attractions details and directions.
2. 25% Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and complete cashier and other reports.
3. 10% Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up.
4. 5% Make appropriate service recovery recommendations.
5. 10% Promote teamwork and quality service through daily communications and coordination with other departments.

Qualifications:

Ability to multi-task and work in a fast-paced environment.

Ability to effectively problem solve, think outside the box to resolve guest complaints.

Education:

• High School diploma or equivalent required.

Experience:

Front Desk experience – minimum one year.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.