Retail Front End Team Lead – Customer Experience

Ollie's Bargain Outlet; Baxter (MN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, dental, vision, RX after 90d

401K with immediate vesting

20% employee discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet is hiring a Retail Front End Team Leader for our new Baxter, MN store. The role leads the front-end team to deliver outstanding customer experiences while managing daily operations, payroll, and loss prevention.

You will coordinate cashier teams, bank deposits, and pricing updates, ensuring smooth store performance. The ideal candidate has supervisory experience in retail, a team-first attitude, and the flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Communication

Staff coaching

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet is hiring a Retail Front End Team Leader for our new Baxter, MN store. The role leads the front-end team to deliver outstanding customer experiences while managing daily operations, payroll, and loss prevention.

You will coordinate cashier teams, bank deposits, and pricing updates, ensuring smooth store performance. The ideal candidate has supervisory experience in retail, a team-first attitude, and the flexibility to work evenings, weekends, and holidays.