Retail Front-End Operations Lead

Kroger Co.; Boulder (CO); On-site; USD 32,000 - 45,000; Full time

Job summary

Kroger Co. in Boulder, CO is seeking a Front-end Department Leader to deliver exceptional customer experiences and support store management in achieving sales goals.

You will supervise front-end associates, monitor service standards, and help ensure safety, accuracy, and efficiency at the register and in daily operations. Required are strong communication skills, retail or customer service experience, basic math, and the ability to perform under pressure.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or customer service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions with suggestions.
• Assist with monitoring and control of department supply expenses.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage scheduling of Front-end associates for adequate department coverage.
• Assist store management in preparing budgets, P&L reviews, and action on financial reports.
• Develop and implement department action plans to achieve desired results.
• Collaborate with Front-end staff to promote teamwork.
• Adhere to food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers with logs.
• Follow safety procedures and report unsafe conditions.
• Inspect equipment and report maintenance needs.
• Notify management of accidents and safety risks.
• Report all safety risks or illegal activity.

Skills

Customer service

Effective communication

Basic math

Stress management

Second language

Job description

Kroger Co. in Boulder, CO is seeking a Front-end Department Leader to deliver exceptional customer experiences and support store management in achieving sales goals.

You will supervise front-end associates, monitor service standards, and help ensure safety, accuracy, and efficiency at the register and in daily operations. Required are strong communication skills, retail or customer service experience, basic math, and the ability to perform under pressure.