Front-End Lead: Customer Experience & Store Ops

The Kroger Co.; Littleton (CO); On-site; USD 19,000 - 25,000; Full time

Job summary

The Kroger Co. is seeking a Front-end team member to deliver outstanding customer experiences and maintain a clean, safe store environment in Littleton, CO.

You will support the department manager in achieving sales and profit goals and help supervise front-end functions and budgets. Responsibilities include answering customer questions, protecting cash and inventory, scheduling staff, and ensuring adherence to safety and quality standards.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions with suggestions.
• Assist with monitoring and control supply expenses for the department.
• Assist with managing cash control, sales and cash items and records.
• Manage scheduling of Front-end associates for department coverage.
• Assist management in preparing budget, P&L reviews, and action on financial reports.
• Collaborate with Front-end associates and promote teamwork.
• Adhere to safety procedures and report unsafe conditions.
• Follow company guidelines and local, state, and federal laws.

Skills

Stress management

Effective communication

Math basics

Retail/customer service

Education

High school diploma or equivalent

Job description

The Kroger Co. is seeking a Front-end team member to deliver outstanding customer experiences and maintain a clean, safe store environment in Littleton, CO.

You will support the department manager in achieving sales and profit goals and help supervise front-end functions and budgets. Responsibilities include answering customer questions, protecting cash and inventory, scheduling staff, and ensuring adherence to safety and quality standards.