Front-End Department Lead: Retail Ops & Customer Experience

Kroger Co.; Buckeye (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Associate discounts

Tuition reimbursement

Career growth

Job summary

Kroger Co. is seeking an experienced Front-end Leader to deliver outstanding customer experiences, supervise daily front-end operations, and drive department performance toward sales and profit goals.

You will recruit and coach associates, manage scheduling, control expenses, and ensure safety and food handling guidelines. This role emphasizes communication, teamwork, and service excellence across the store.

Qualifications

• Knowledge of basic math.
• Ability to handle stressful situations.
• Retail or Customer Service experience.
• High school diploma or equivalent.
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Collaborate with associates and promote teamwork.
• Create an environment that makes customers feel welcome and appreciated.
• Know products sold in the department and respond to questions.
• Monitor and control department expenses.
• Manage cash control and records for the store.
• Schedule Front-end associates to ensure adequate coverage.
• Assist with budgets, P&L reviews and financial actions.
• Develop and implement a department business plan.
• Oversee entry-level hiring in the department.
• Stay current with ads and promotions.
• Maintain inventory awareness and note discrepancies.
• Update shelf tags and promotional signs for pricing.
• Adhere to food safety regulations and safety procedures.
• Inspect equipment and report repairs as needed.
• Report safety risks or incidents, including theft or fraud.
• Oversee efficient Front-end operations.
• Ensure compliance with laws and company guidelines.
• Supervise and coach direct reports; conduct performance reviews.

Skills

Customer service

Team leadership

Communication

Adaptability

Multilingual (optional)

Education

High school diploma or equivalent

Job description

Kroger Co. is seeking an experienced Front-end Leader to deliver outstanding customer experiences, supervise daily front-end operations, and drive department performance toward sales and profit goals.

You will recruit and coach associates, manage scheduling, control expenses, and ensure safety and food handling guidelines. This role emphasizes communication, teamwork, and service excellence across the store.