Front-End Leadership & Customer Experience

Kroger Co.; Thornton (CO); On-site; USD 32,000 - 45,000; Full time

Job summary

Kroger Co. in Thornton, CO is seeking a Front-End Supervisor to create an outstanding customer experience and maintain a safe, clean environment. You will assist with achieving department sales goals, supervise front-end activities, and support budget and labor scheduling with store management.

The role requires strong communication, the ability to handle stress, and knowledge of products. Retail experience and a proactive attitude are valued as you help uphold safety and operational standards.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that welcomes customers and answers product questions.
• Gain knowledge of products and respond to questions with recommendations.
• Assist with monitoring and controlling department supply expenses.
• Assist with managing cash control, sales and cash records for the store.
• Schedule Front-end associates to ensure adequate department coverage.
• Support budget, profit and loss reviews and act on financial reports.
• Assist with budgeting and labor scheduling with store management.
• Develop and implement department action plans to achieve results.
• Collaborate with Front-end staff and promote teamwork.
• Maintain a positive attitude and stay current with ads.
• Adhere to food safety regulations and temperature logs.
• Enforce safety programs and report unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents and report safety risks or illegal activity.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in high-paced environments and manage conflicts.
• Handle customer and business information with honesty and integrity.
• Follow directions and seek help to resolve issues.
• Provide support for minors, individuals with special needs, and older adults.

Skills

Stress management

Communication skills

Math basics

Retail experience

Education

High school diploma

Management experience

Second language

Job description

Kroger Co. in Thornton, CO is seeking a Front-End Supervisor to create an outstanding customer experience and maintain a safe, clean environment. You will assist with achieving department sales goals, supervise front-end activities, and support budget and labor scheduling with store management.

The role requires strong communication, the ability to handle stress, and knowledge of products. Retail experience and a proactive attitude are valued as you help uphold safety and operational standards.