Retail Front-End Leader - Customer Experience & Training

The TJX Companies, Inc.; Queen Creek (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Paid holidays

Job summary

TJ Maxx in Queen Creek, AZ is seeking an organized front-end supervisor to oversee a team, promote a superior customer experience, and keep the store clean and welcoming. You will model outstanding service and support loyalty initiatives while ensuring a positive, efficient shopping environment.

The role requires leadership capability, strong communication skills, and a focus on regulatory compliance. Competitive hourly pay and benefits accompany this opportunity.

Qualifications

• 1 year retail experience and 6 months of leadership experience
• Strong communication and organizational skills
• Capable of multi-tasking while maintaining attention to detail
• Able to train others and coach Associates on front-end principles

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Team training

Job description

TJ Maxx in Queen Creek, AZ is seeking an organized front-end supervisor to oversee a team, promote a superior customer experience, and keep the store clean and welcoming. You will model outstanding service and support loyalty initiatives while ensuring a positive, efficient shopping environment.

The role requires leadership capability, strong communication skills, and a focus on regulatory compliance. Competitive hourly pay and benefits accompany this opportunity.