Retail Front End Lead — Customer Experience Coach

Bass Pro Shops; Albuquerque (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Albuquerque, NM seeks a Front End Team Lead to guide associates, manage merchandising, pricing, and customer service, and ensure a smooth shopping experience.

You will oversee staffing, training, and schedule planning, coach staff, and collaborate with store management to drive sales and maintain inventory accuracy.

The role requires 2–4 years retail supervisory experience; high school diploma; strong communication and product knowledge.

Qualifications

• High School diploma or equivalent required.
• 2–4 years in retail sales.
• Supervisory experience is a plus.

Responsibilities

• Direct daily activities of department associates.
• Support sales, gross margin, inventory control, and payroll goals.
• Maintain plan‑o‑grams and price integrity per corporate directives.
• Staff department with service‑oriented associates; assist in interviewing and training.
• Provide excellent customer service and resolve issues with customers and staff.

Skills

Customer service

Team leadership

Merchandising

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

POS systems

Inventory management systems

Excel / spreadsheets

Job description

Bass Pro Shops in Albuquerque, NM seeks a Front End Team Lead to guide associates, manage merchandising, pricing, and customer service, and ensure a smooth shopping experience.

You will oversee staffing, training, and schedule planning, coach staff, and collaborate with store management to drive sales and maintain inventory accuracy.

The role requires 2–4 years retail supervisory experience; high school diploma; strong communication and product knowledge.