Retail Front-End Lead & Customer Experience

Kroger; Ferndale (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling program

Associate discounts

Tuition reimbursement

Career growth

Job summary

Kroger Co. in Ferndale, MI is seeking a Front-end Associate to deliver outstanding customer service and maintain a safe, clean environment.

You will assist the department manager in achieving sales and profit targets and support day-to-day Front-end operations on-site at 8920 W 8 Mile Rd, Ferndale, MI 48220, US. You will help answer questions, manage cash and records, schedule staff, and participate in budgeting and P&L reviews.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience
• High school diploma or equivalent
• Second language (speaking, reading and/or writing)

Responsibilities

• Assist the department manager in reaching sales and profit goals.
• Answer questions about products and help customers feel welcome and appreciated.
• Monitor and control supply expenses for the department; assist with cash control and records.
• Schedule Front-end associates to provide adequate department coverage.
• Assist with budgeting, profit and loss reviews, and action on financial reports.
• Collaborate with Front-end associates and promote teamwork.
• Adhere to safety procedures and maintain temperature logs.

Skills

Customer service

Cash handling

Retail operations

Second language

Education

High school diploma or equivalent

Job description

Kroger Co. in Ferndale, MI is seeking a Front-end Associate to deliver outstanding customer service and maintain a safe, clean environment.

You will assist the department manager in achieving sales and profit targets and support day-to-day Front-end operations on-site at 8920 W 8 Mile Rd, Ferndale, MI 48220, US. You will help answer questions, manage cash and records, schedule staff, and participate in budgeting and P&L reviews.