Retail Front End & Cashier — Elevate Customer Experience

The Kroger Co.; Centerville (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. in Centerville, AL is hiring for a Customer Service Associate to assist customers and process sales at the checkout. You will perform cashier functions, handle refunds and exchanges, and maintain a clean checkstand area while upholding company values.

Ideal candidates have a high school diploma or GED, at least six months of cashier experience, and the ability to work weekends. Training is provided to ensure accuracy and friendly service in a fast-paced environment.

Qualifications

• High school diploma or GED; or combination of relevant education and experience.
• Six months cashier experience to work at Customer Service Desk.
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco.
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends on a regular basis, work any shift and work overtime as needed.
• Ability to organize/prioritize tasks/projects.
• Accuracy/attention to detail.
• Knowledge of company policies, procedures, and organizational structure.
• Related retail experience.

Responsibilities

• Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary
• Store Accounting: Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks)
• Customer Service Desk: Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Customer service

Cashier experience

Retail experience

Education

High school diploma or GED

Job description

The Kroger Co. in Centerville, AL is hiring for a Customer Service Associate to assist customers and process sales at the checkout. You will perform cashier functions, handle refunds and exchanges, and maintain a clean checkstand area while upholding company values.

Ideal candidates have a high school diploma or GED, at least six months of cashier experience, and the ability to work weekends. Training is provided to ensure accuracy and friendly service in a fast-paced environment.