Retail Front-End Cashier & Customer Care Pro

The Restaurant Store; Bensalem Township (Bucks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

The Restaurant Store in Bucks County is seeking a Front End Associate to deliver a high level of customer service at the retail branch. You will handle cashier duties, assist customers at the front of the store, and be the first point of contact for in-store and phone inquiries, ensuring smooth checkout operations and accurate transactions.

Responsibilities include processing returns, restocking, guiding customers on policies and memberships, and supporting sales, merchandising and inventory

Qualifications

• Proficiency with MS Office and familiarity with CRM systems and project management tools.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication; able to explain technical concepts clearly.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Adaptability to changing business needs with diplomacy and emotional intelligence.
• Service leadership mindset with a drive to exceed expectations.

Responsibilities

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achieve high levels of point-of-sale transactions on a daily basis
• Assist customers with accurate register transactions, including cash handling and membership verification, and loading purchases into vehicles
• Process customer returns and ensure items are restocked appropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls and inquiries
• Guide customers on policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area
• Refill and merchandise impulse products at the front end to support sales
• Perform additional tasks to support location operations and align with business goals

Skills

MS Office

CRM systems

Project management tools

Analytical thinking

Verbal and written communication

Multi-tasking

Diplomacy

Emotional intelligence

Education

High school diploma or GED

Tools

Excel

PowerPoint

Job description

The Restaurant Store in Bucks County is seeking a Front End Associate to deliver a high level of customer service at the retail branch. You will handle cashier duties, assist customers at the front of the store, and be the first point of contact for in-store and phone inquiries, ensuring smooth checkout operations and accurate transactions.

Responsibilities include processing returns, restocking, guiding customers on policies and memberships, and supporting sales, merchandising and inventory