Front-End Retail Leader: Elevate Shopper Experience

goodwillmiddletn; Bellevue (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill in Bellevue, TN is seeking a Retail Sales Floor Team Lead to oversee front end and sales floor operations, including cashier accuracy, queue management, merchandising standards, and store recovery. You will drive sales performance while guiding a team to deliver a consistent shopper experience aligned with our mission and values.

The role emphasizes on-floor leadership, training, and ensuring brand standards across the store, with a strong focus on customer service and operational

Qualifications

• High School diploma or equivalent required.
• 1-2 years of experience in production, warehouse, retail, or logistics.
• Strong communication and organizational skills.
• Ability to follow processes and meet daily KPIs.

Responsibilities

• Lead daily Front End operations, including registers and queue management.
• Train and onboard new front end team members on procedures.
• Maintain a clean, organized sales floor per Goodwill standards.
• Support safety, compliance, and asset protection awareness.

Skills

Communication skills

Organizational skills

Process adherence

Donor service

Team leadership

KPIs awareness

Customer service

Education

High School Diploma or equivalent

Associate's degree in business, logistics, management, retail operations (preferred)

Job description

Goodwill in Bellevue, TN is seeking a Retail Sales Floor Team Lead to oversee front end and sales floor operations, including cashier accuracy, queue management, merchandising standards, and store recovery. You will drive sales performance while guiding a team to deliver a consistent shopper experience aligned with our mission and values.

The role emphasizes on-floor leadership, training, and ensuring brand standards across the store, with a strong focus on customer service and operational