Retail Floor Supervisor — Customer-Obsessed & Ops Leader

SKIMS; Avenue (MD); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Bonus plan

401(k)

Employee discount

Paid time off

Health insurance

Parental leave

Mental health benefits

Referral bonus

Job summary

SKIMS is a consumer brand seeking a Supervisor to drive daily results on the sales floor, modeling exceptional customer experiences and leading a high performing, inclusive team. You will support daily operations, coach Team Members, and help bring our values to life on each shift.

Your role as Sales Floor Captain includes zone management, coaching, and motivating the team to achieve store goals while maintaining brand standards and operational excellence.

Qualifications

• Previous experience in a supervisory or management role in retail.
• Passion for the SKIMS brand and mission to serve the team and customers.
• Strong ability to lead by example and motivate a team in a fast paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Leadership

Customer service

Communication

Team motivation

Coaching

Operations

Job description

SKIMS is a consumer brand seeking a Supervisor to drive daily results on the sales floor, modeling exceptional customer experiences and leading a high performing, inclusive team. You will support daily operations, coach Team Members, and help bring our values to life on each shift.

Your role as Sales Floor Captain includes zone management, coaching, and motivating the team to achieve store goals while maintaining brand standards and operational excellence.