Retail Floor Supervisor: Customer Experience & Coaching

icebreaker; Central Valley, New York (UT, NY); On-site; USD 29,000 - 44,000; Part time

Benefits offered by this job

Benefits overview

Employee discounts

Job summary

The North Face is seeking a part-time Supervisor to lead and develop a store team, delivering an exceptional customer experience in a fast-paced environment. You will partner with management to drive sales, uphold brand standards, and foster an inclusive team culture.

Ideal candidates bring 1+ years of retail leadership, strong communication skills, and comfort with retail software tools. This role is onsite and part-time, with compensation opportunities based on performance.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Able to stand and move throughout the store for extended periods and perform physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset during customer interactions.
• Coach and develop associates to deliver engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Support stockroom operations by organizing inventory and processing shipments.
• Assist in training and onboarding new team members with ongoing feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper receiving, shipping, and loss prevention.

Skills

Retail leadership

Coaching

Customer engagement

Communication

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

The North Face is seeking a part-time Supervisor to lead and develop a store team, delivering an exceptional customer experience in a fast-paced environment. You will partner with management to drive sales, uphold brand standards, and foster an inclusive team culture.

Ideal candidates bring 1+ years of retail leadership, strong communication skills, and comfort with retail software tools. This role is onsite and part-time, with compensation opportunities based on performance.