Retail Floor Leader: Team Mentorship & Store Ops

Skechers USA Ltd.; Suwanee (GA); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Regular pay increases

Discounts on Skechers products

Flexible schedules

On-the-job training

Career advancement

Job summary

Skechers USA Ltd. is hiring for a Key Holder (Floor Leader) in a fast-paced Skechers store. The role centers on leading daily operations, mentoring staff, and delivering exceptional customer service while supporting sales objectives and maintaining a premium shopping environment.

The position offers entry-level management growth within a global brand with competitive pay, employee discounts, flexible schedules, training, and advancement opportunities.

Qualifications

• High school diploma or equivalent preferred but not required.
• Experience as Key Holder/Shift Leader or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer Service Management

Retail Leadership Role

Team Leadership

Sales and Goals

Store Operations

Retail Supervisor Duties

Problem Solving

Education

High school diploma

Job description

Skechers USA Ltd. is hiring for a Key Holder (Floor Leader) in a fast-paced Skechers store. The role centers on leading daily operations, mentoring staff, and delivering exceptional customer service while supporting sales objectives and maintaining a premium shopping environment.

The position offers entry-level management growth within a global brand with competitive pay, employee discounts, flexible schedules, training, and advancement opportunities.