Retail Floor Leader: Lead Service & Store Ops

skechers; Fresno (CA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Competitive pay with regular increases

Discounts on Skechers footwear, appare

Exclusive Friends and Family discounts

Flexible schedules

On-the-job training

Career advancement in Retail Mgmt

Job summary

Skechers, the Comfort Technology Company®, seeks a Key Holder (Floor Leader) in California to help run store operations and mentor a team toward excellent customer service. This entry-level management role covers opening/closing, staff supervision, and achieving sales goals within a global brand.

Salary starts at $18.58 per hour with an hourly range of $18.58–$19.71. Benefits include employee discounts, flexible schedules, and training for career advancement in Retail Management.

Qualifications

• Excellent communication skills in written, verbal and interpersonal skills.
• Sales skills to drive revenue growth and meet targets.
• Highly organized to manage inventory, staffing, and other operational tasks.
• Problem solving skills to resolve any issues that may arise in-store.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Team leadership

Sales skills

Communication

Organization

Problem solving

Education

High school diploma or equivalent

Job description

Skechers, the Comfort Technology Company®, seeks a Key Holder (Floor Leader) in California to help run store operations and mentor a team toward excellent customer service. This entry-level management role covers opening/closing, staff supervision, and achieving sales goals within a global brand.

Salary starts at $18.58 per hour with an hourly range of $18.58–$19.71. Benefits include employee discounts, flexible schedules, and training for career advancement in Retail Management.