Retail Floor Leader: Lead, Inspire & Serve

W2B Skechers USA Retail, LLC; Rochester Hills (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Discounts on Skechers products

Flexible schedules

On-the-job training

Career advancement opportunities

Job summary

Skechers is seeking a Floor Leader (Key Holder) to supervise daily store operations, mentor staff, and deliver exceptional customer service. The role supports sales goals and maintains a premium shopping environment within Skechers stores.

Starting pay ranges from $16.94 to $17.97 per hour, with opportunities for advancement in a global brand. The position requires flexible scheduling including evenings, weekends, and holidays, with on-the-job training and generous employee discounts on Skechers

Qualifications

• Varied schedule including evenings, weekends and holidays.
• Strong customer service and sales skills.
• Ability to mentor and communicate with all levels of store staff.
• Excellent written and verbal communication.
• Must be at least 18 years old.

Responsibilities

• Provide customer service management and expert product advice to customers.
• Oversee daily store operations and opening/closing procedures.
• Mentor team members in basic retail tasks and sales techniques.
• Contribute to achieving store and individual sales targets.
• Execute merchandising plans and restock products to maintain store appearance.
• Oversee stock and inventory routines with store management.
• Identify and resolve in-store challenges to ensure a smooth shopping experience.

Skills

Customer service

Leadership

Communication

Organization

Problem solving

Education

High school diploma or equivalent

Job description

Skechers is seeking a Floor Leader (Key Holder) to supervise daily store operations, mentor staff, and deliver exceptional customer service. The role supports sales goals and maintains a premium shopping environment within Skechers stores.

Starting pay ranges from $16.94 to $17.97 per hour, with opportunities for advancement in a global brand. The position requires flexible scheduling including evenings, weekends, and holidays, with on-the-job training and generous employee discounts on Skechers