Retail Floor Leader & Guest Experience Coach

David; Brook Hollow (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Dream Maker seeks a dynamic leader to join our management team, focused on building a high-performing, guest-first environment in our apparel store. You will mentor and coach a motivated team to deliver five-star customer service and achieve sales goals.

Responsibilities include on-floor leadership, coaching, staffing, and monitoring operations such as inventory, POS usage, and payroll within budget. Strong communication and prior retail management experience are essential.

Qualifications

• High School Diploma or degree.
• Two-four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsibilities

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.

Skills

Leadership

Coaching

Customer service

Team motivation

Relationship building

Education

High School Diploma or degree

Tools

POS system

Job description

Dream Maker seeks a dynamic leader to join our management team, focused on building a high-performing, guest-first environment in our apparel store. You will mentor and coach a motivated team to deliver five-star customer service and achieve sales goals.

Responsibilities include on-floor leadership, coaching, staffing, and monitoring operations such as inventory, POS usage, and payroll within budget. Strong communication and prior retail management experience are essential.