Retail Floor Leader - Elevate Service & Team Growth

COS; New York (NY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Staff discount

401(k)

Paid Time Off

Health Savings Account

Life & Disability protection

Employee Assistance program

Pet Insurance

HIP program

Job summary

H&M Group in New York is seeking a Floor Manager to lead a team, delivering exceptional customer service and a compelling store experience. You will coach Sales Advisors, manage daily operations, and ensure presentation standards while acting as a brand ambassador on the shop floor.

You will collaborate with Store Management to analyse sales data, recruit and onboard new team members, and step in as Store Manager when needed to maintain leadership continuity and deliver results.

Qualifications

• Experience in retail operations, preferably fashion.
• Customer-focused with ability to lead by example.
• Passion for products and ability to share enthusiasm.
• Eager to learn and accept feedback.
• Excellent communication with clear direction and empathy.
• Adaptable to changing priorities and customer requests.
• Analytical thinking with understanding of KPIs and performance metrics.

Responsibilities

• Deliver high level customer service with styling advice and product knowledge.
• Analyse sales data with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to achieve service standards.
• Support recruitment and onboarding for new team members.
• Identify and nurture future talent for team progression.
• Oversee daily store operations, ensuring efficiency and brand alignment.
• Step in as Store Manager when needed to maintain leadership continuity.

Skills

Customer service

Leadership

Store operations

Sales analysis

Team motivation

Recruiting

Training

Brand ambassador

Job description

H&M Group in New York is seeking a Floor Manager to lead a team, delivering exceptional customer service and a compelling store experience. You will coach Sales Advisors, manage daily operations, and ensure presentation standards while acting as a brand ambassador on the shop floor.

You will collaborate with Store Management to analyse sales data, recruit and onboard new team members, and step in as Store Manager when needed to maintain leadership continuity and deliver results.