Customer Experience & Style Supervisor

BoF Careers; New York (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Staff discount 25%

Incentive Program (HIP)

Vacation/Wellness, Holiday, and Parity

Commuter Benefits

Pet Insurance (enrollment)

Voluntary Benefits

Job summary

H&M Group in New York is seeking a Supervisor to energize the sales floor with outstanding customer experiences, styling expertise, and a welcoming store atmosphere. You lead by example and support the management team in delivering service and operational excellence.

You will oversee opening and closing procedures, stock deliveries, and guide a team of sales assistants to uphold exceptional standards. The role requires flexibility for evenings, weekends, and holidays, with a full-time contract

Qualifications

• Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Responsibilities

• Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company's values and ensuring every customer interaction is memorable and meaningful

Skills

Customer service

Retail leadership

Styling expertise

Operational excellence

Team motivation

Communication

Flexibility

Learning mindset

Job description

H&M Group in New York is seeking a Supervisor to energize the sales floor with outstanding customer experiences, styling expertise, and a welcoming store atmosphere. You lead by example and support the management team in delivering service and operational excellence.

You will oversee opening and closing procedures, stock deliveries, and guide a team of sales assistants to uphold exceptional standards. The role requires flexibility for evenings, weekends, and holidays, with a full-time contract