Floor Manager New York

COS; New York (NY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Staff discount

401(k)

Paid Time Off

Health Savings Account

Life & Disability protection

Employee Assistance program

Pet Insurance

HIP program

Job summary

H&M Group in New York is seeking a Floor Manager to lead a team, delivering exceptional customer service and a compelling store experience. You will coach Sales Advisors, manage daily operations, and ensure presentation standards while acting as a brand ambassador on the shop floor.

You will collaborate with Store Management to analyse sales data, recruit and onboard new team members, and step in as Store Manager when needed to maintain leadership continuity and deliver results.

Qualifications

• Experience in retail operations, preferably fashion.
• Customer-focused with ability to lead by example.
• Passion for products and ability to share enthusiasm.
• Eager to learn and accept feedback.
• Excellent communication with clear direction and empathy.
• Adaptable to changing priorities and customer requests.
• Analytical thinking with understanding of KPIs and performance metrics.

Responsibilities

• Deliver high level customer service with styling advice and product knowledge.
• Analyse sales data with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to achieve service standards.
• Support recruitment and onboarding for new team members.
• Identify and nurture future talent for team progression.
• Oversee daily store operations, ensuring efficiency and brand alignment.
• Step in as Store Manager when needed to maintain leadership continuity.

Skills

Customer service

Leadership

Store operations

Sales analysis

Team motivation

Recruiting

Training

Brand ambassador

Job description

As aFloor Manager,you’rebeat the forefront of creating excellentcustomer experiences that go beyond the expected.With a passionate and dedicated team by your side, youwilllead with energy and purpose—setting the tone for a store environmentthat’snot only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Delivera high levelof customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with theStoreManagerto maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identifyand nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standardsAct as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role ofStoreManager whenrequired, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards frompreviousexperience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging withcustomersand lead by example inprioritizingtheir needstodelivergreatservice.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to providecleardirectionandconstructivefeedback when needed.
• Adaptability& Flexibility:Adaptable and responsive to changing priorities and customer requests.
• Analytical Thinking:Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is aFull-Timeposition with a contract of 40hours a week.

Compensation:$29.00-$33.00

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you’llenjoy a25% staff discount across all H&M Group brands—available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Program here .

• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.