Retail Floor Leader: Elevate Customer Experience

High Country Outfitters Inc; Johns Creek, Northern (GA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off (PTO)

Employee Purchase Programs: Pro-Deal

Job summary

High Country Outfitters is seeking a Lead Retail Sales Associate in Atlanta, GA to drive daily store execution and deliver a high-level customer experience. You will support teammates and leadership while maintaining consistent communication and operational standards on the sales floor.

This full-time role requires leadership qualities, accountability, and a commitment to service. You will help bridge store leadership and the sales team, preparing for growth opportunities and ensuring an

Qualifications

• High School Diploma or equivalent.
• 1-3 years of retail or store operations experience.
• Experience with credit card transactions and cash handling.
• Ability to work flexible schedule including evenings, weekends, and holidays.
• Strong customer service and teamwork skills.

Responsibilities

• Lead by example on the sales floor, consistently delivering exceptional customer service.
• Build strong customer relationships through product knowledge, communication, and proactive assistance.
• Help maintain a customer-first culture by supporting service behaviors across the team.
• Assist in resolving customer concerns quickly and professionally to protect the customer experience.
• Support leadership in ensuring the sales floor remains merchandised, recovered, and customer-ready.

Skills

Customer service

Communication

Problem-solving

Education

High School Diploma or equivalent

Job description

High Country Outfitters is seeking a Lead Retail Sales Associate in Atlanta, GA to drive daily store execution and deliver a high-level customer experience. You will support teammates and leadership while maintaining consistent communication and operational standards on the sales floor.

This full-time role requires leadership qualities, accountability, and a commitment to service. You will help bridge store leadership and the sales team, preparing for growth opportunities and ensuring an