Retail Floor Leader - Customer Experience & Ops

H&M; Spokane Valley (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Staff discount

401K

Job summary

H&M is seeking a Department Supervisor in Spokane Valley, WA to help achieve sales and profit goals while delivering the best customer experience. You’ll lead a team, manage daily operations, and ensure compliance with policies, brand standards, and safety rules.

You will drive visual excellence, product knowledge, and customer service across departments, collaborating with the Store Manager and Visual Merchandiser. This role emphasizes leadership, teamwork, and community engagement.

Qualifications

• To be a successful and effective Department Supervisor, you'll be an emerging leader who enjoys taking responsibility.

Responsibilities

• Support the total omni customer experience with visual and commercial presentation per global guidelines.
• Promote and sell products; ensure fitting room and checkout routines are efficient.

Skills

Leadership

Customer service

Communication

Analytical thinking

Job description

H&M is seeking a Department Supervisor in Spokane Valley, WA to help achieve sales and profit goals while delivering the best customer experience. You’ll lead a team, manage daily operations, and ensure compliance with policies, brand standards, and safety rules.

You will drive visual excellence, product knowledge, and customer service across departments, collaborating with the Store Manager and Visual Merchandiser. This role emphasizes leadership, teamwork, and community engagement.