Retail Floor Leader & Customer Experience Coach

Abercrombie & Fitch Co.; Naples (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Training and Development

Global Team

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Naples, FL to ensure quality customer experiences on the floor. You will coach Brand Reps and Stock Associates, handle opening/closing routines, and manage POS operations while maintaining brand standards and store aesthetics.

The role emphasizes customer focus, teamwork, and adaptability to peak periods. This part-time position requires weekend availability and holidays as needed.

Qualifications

• High school diploma or GED preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required, but leading groups or teams is a plus.
• Strong customer focus with excellent communication and interpersonal skills.

Responsibilities

• Perform opening and closing routines.
• Operate register/POS systems and fulfill omni-channel orders.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and embody company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion knowledge

Energetic/outgoing

Initiative

Adaptability

Attention to detail

Work ethic

Leadership potential

Education

High School Diploma / GED preferred

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead in Naples, FL to ensure quality customer experiences on the floor. You will coach Brand Reps and Stock Associates, handle opening/closing routines, and manage POS operations while maintaining brand standards and store aesthetics.

The role emphasizes customer focus, teamwork, and adaptability to peak periods. This part-time position requires weekend availability and holidays as needed.