Retail Floor Lead - Inspire Team Elevate Customer Experience

Mejuri; San Francisco (CA); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Monthly bonus program

In-house retail learning program

Job summary

Mejuri in San Francisco is seeking a Floor Lead to drive store success through exceptional customer service, team development, and flawless daily operations on the sales floor. You will motivate the team, uphold Mejuri’s values, and create an engaging environment for staff and customers while delivering on KPIs and service offerings like piercing and engraving.

The role requires leadership, adaptability, and the ability to work evenings, weekends, and holidays in a high‑volume retail setting.

Qualifications

• Experience in a high-volume retail environment.
• Ability to think creatively and adapt quickly.
• Excellent organization and analytical skills.
• Strong critical thinking to anticipate challenges and plan actions.
• Physical ability to stand long hours and lift up to 50 lbs.

Responsibilities

• Lead by example to ensure exceptional in-store customer experience.
• Drive KPIs through team performance and engagement.
• Oversee inventory, order fulfillment, and store operations.
• Support merchandising and visual standards.
• Coach onboarding and development of store staff.

Skills

Retail experience

Organizational skills

Analytical skills

Critical thinking

Adaptability

Tools

POS systems

Inventory software

Job description

Mejuri in San Francisco is seeking a Floor Lead to drive store success through exceptional customer service, team development, and flawless daily operations on the sales floor. You will motivate the team, uphold Mejuri’s values, and create an engaging environment for staff and customers while delivering on KPIs and service offerings like piercing and engraving.

The role requires leadership, adaptability, and the ability to work evenings, weekends, and holidays in a high‑volume retail setting.