Retail Floor Lead: Elevate Customer Experience

Gap; Huntington Beach (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical/dental/vision/life insurance

See more benefits

Job summary

Gap Inc. in Huntington Beach, CA is hiring a store associate to support leadership and drive a best-in-class customer experience. You will act as a role model for selling behaviors and help maintain productivity across the store, ensuring tasks are completed timely and accurately.

The role emphasizes customer engagement, loyalty program education, and collaboration with team members to deliver a frictionless omni-channel experience. Flexible scheduling and a strong team mindset are expected.

Qualifications

• Ability to deliver a best-in-class customer experience through role modeling of selling behaviors.
• Clear and direct communication of expectations.
• Ability to utilize technology to engage with customers and team.

Responsibilities

• Treat all customers and employees with respect and contribute to a positive work environment.
• Educate customers about loyalty programs to promote engagement.
• Become an expert in the brand's selling behaviors and model them with every customer.
• Support sales leadership during non-peak hours with a customer-first focus.
• Collaborate with leadership to ensure tasks are completed efficiently.
• Build product lifecycle expertise and share knowledge.

Skills

Customer service

Communication

Flexibility

Mobility around store

Job description

Gap Inc. in Huntington Beach, CA is hiring a store associate to support leadership and drive a best-in-class customer experience. You will act as a role model for selling behaviors and help maintain productivity across the store, ensuring tasks are completed timely and accurately.

The role emphasizes customer engagement, loyalty program education, and collaboration with team members to deliver a frictionless omni-channel experience. Flexible scheduling and a strong team mindset are expected.