Retail Floor Lead — Customer Experience

Everything But Water, LLC; Costa Mesa (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) participation

Merchandise discounts

Job summary

Everything But Water in Costa Mesa, CA is seeking a Key Holder to partner with Store Management to deliver exceptional customer service and uphold brand standards. You will supervise Sales Associates, help cover shifts, and contribute to achieving sales goals in a fast-paced fashion environment.

This role requires 2–4 years in retail, at least 1 year of supervisory experience, and availability nights, weekends, and holidays.

Qualifications

• 2–4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills; strong interpersonal and communication abilities.
• Must be 18 years or older and fluent in English.

Responsibilities

• Work closely with Store Manager and Assistant Store Manager to support business needs and shift coverage.
• Occasionally supervise Sales Associates.
• Consistently deliver exceptional customer service and uphold company selling model.
• Maintain brand standards around cleanliness, organization, and visual presentation.
• Understand sales goals and align behaviors accordingly.

Skills

Customer service

Interpersonal communication

Job description

Everything But Water in Costa Mesa, CA is seeking a Key Holder to partner with Store Management to deliver exceptional customer service and uphold brand standards. You will supervise Sales Associates, help cover shifts, and contribute to achieving sales goals in a fast-paced fashion environment.

This role requires 2–4 years in retail, at least 1 year of supervisory experience, and availability nights, weekends, and holidays.