Retail Floor Lead - Customer Experience

Orlando Bathing Suit, LLC; San Diego (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(K) participation

Merchandise discounts

Job summary

Everything But Water at Fashion Valley Mall seeks a Key Holder to support Store Management and supervise Sales Associates as needed. Deliver confident, knowledgeable customer service and uphold brand standards in cleanliness and visual presentation, while driving toward sales goals.

Ideal candidates have 2–4 years in retail, 1 year supervision, and are available for nights, weekends, and holidays. Fluent English required; physical tasks include standing, walking, ladder use, and lifting up to 15

Qualifications

• 2-4 years of experience in retail sales
• 1 year of supervisory experience
• Availability must include nights, weekends, and holidays
• Effective customer engagement skills
• High level interpersonal and communication skills
• Physical requirements include ability to stand and walk for an eight-hour shift; climb a ladder; lift a minimum of 15 pounds
• Must be 18 years of age or older
• Must be fluent in English (speak, read, write)

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates
• Consistently deliver exceptional customer service by demonstrating the Company's selling model in a confident and knowledgeable manner
• Maintain brand standards around cleanliness, organization, and visual presentation standards
• Demonstrate an understanding of sales goals and align behaviors accordingly

Skills

Customer engagement

Interpersonal communication

English fluency

Job description

Everything But Water at Fashion Valley Mall seeks a Key Holder to support Store Management and supervise Sales Associates as needed. Deliver confident, knowledgeable customer service and uphold brand standards in cleanliness and visual presentation, while driving toward sales goals.

Ideal candidates have 2–4 years in retail, 1 year supervision, and are available for nights, weekends, and holidays. Fluent English required; physical tasks include standing, walking, ladder use, and lifting up to 15