Retail Floor Captain - Lead, Coach & Drive Results

SKIMS; BLOOMINGTON (MN); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive Pay with Bonus structure

401(k) plan

Generous employee discount

Paid Time Off

Health, Dental, Vision, Life Insurance

Job summary

SKIMS is seeking a Supervisor for the Retail - Central & Outlet team at Mall of America. You will drive daily results, lead on the sales floor, and role-model exceptional customer experiences while fostering an inclusive, high-performing store culture.

You will support daily operations, coach teammates in the moment, and ensure brand values come to life during each shift. The role emphasizes leadership, customer connection, and excellence in execution.

Qualifications

• Experience leading a retail team in fashion or related industry.
• Strong leadership and ability to motivate a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When assigned as the Sales Floor Captain, drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!

Skills

Customer service

Leadership

Coaching

Team motivation

Operational excellence

Job description

SKIMS is seeking a Supervisor for the Retail - Central & Outlet team at Mall of America. You will drive daily results, lead on the sales floor, and role-model exceptional customer experiences while fostering an inclusive, high-performing store culture.

You will support daily operations, coach teammates in the moment, and ensure brand values come to life during each shift. The role emphasizes leadership, customer connection, and excellence in execution.