Customer-Obsessed Retail Supervisor

Socotra, Inc.; BLOOMINGTON, Northern (MN, KY); Hybrid; USD 39,000 - 44,000; Full time

Benefits offered by this job

Competitive pay with bonus

401(k) plan

Generous employee discount

Paid Time Off

Health, dental, vision, life insurance

Mental Health benefits

Parental leave

Employee referral bonus

Job summary

SKIMS in Bloomington, MN is seeking a Supervisor to drive daily results on the sales floor, coach team members, and uphold brand standards. You will lead with a customer-obsessed mindset, manage opening/closing steps, and ensure operations run smoothly while fostering an inclusive culture.

This role requires retail supervisory experience, strong leadership, and excellent communication. You will partner with the leadership team to hit KPIs, monitor inventory and visual standards, and help deliver

Qualifications

• Previous experience in a supervisory or management role in retail.
• Strong leadership skills and ability to motivate a team.
• Excellent communication and interpersonal skills.
• Passion for delivering exceptional customer experiences.
• Commitment to teamwork and brand values.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Supervisory experience

Strong leadership

Excellent communication

Customer focus

Team collaboration

Job description

SKIMS in Bloomington, MN is seeking a Supervisor to drive daily results on the sales floor, coach team members, and uphold brand standards. You will lead with a customer-obsessed mindset, manage opening/closing steps, and ensure operations run smoothly while fostering an inclusive culture.

This role requires retail supervisory experience, strong leadership, and excellent communication. You will partner with the leadership team to hit KPIs, monitor inventory and visual standards, and help deliver