Retail & Fan Experience Manager – Stadium Merch

AC Grand Rapids; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

AC Grand Rapids is seeking a Manager, Retail to lead the club’s fan merchandise operation across the stadium store, match-day locations, and e-commerce. You will own sales, margins, inventory, staffing, and in-store events, and build a high-performing team that delivers a premium fan experience aligned with the club brand.

The role requires strong leadership, hands-on merchandising, and the ability to partner with marketing, partnerships, and operations to drive revenue on game days and at

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum 5 years of retail management experience.
• Experience with retail POS systems, inventory management, and scheduling tools.
• Proven track record of managing retail P&L, including sales, gross margin, and labor.
• Proficient with MS Word, Excel, PowerPoint, and Outlook.
• Willing to work flexible hours, including nights, weekends, holidays, and match days.
• Willing to travel when necessary.
• Must pass pre-employment screens.

Responsibilities

• Hire, onboard, and train hourly retail staff for premium fan experience.
• Lead pre-shift meetings, assign zones, and maintain match day presence.
• Recognize performance, conduct reviews, and develop talent.

Skills

Retail leadership

Staff management

Customer service

Communication

Adaptability

Education

Bachelor’s degree or equivalent experience

Tools

Retail POS systems

Inventory management tools

Workforce scheduling tools

MS Office

Job description

AC Grand Rapids is seeking a Manager, Retail to lead the club’s fan merchandise operation across the stadium store, match-day locations, and e-commerce. You will own sales, margins, inventory, staffing, and in-store events, and build a high-performing team that delivers a premium fan experience aligned with the club brand.

The role requires strong leadership, hands-on merchandising, and the ability to partner with marketing, partnerships, and operations to drive revenue on game days and at