Retail Experience Manager

Fleet Feet Sports; Lewis Center (OH); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health care

Paid Time Off & Paid Holidays

40% staff discount

Training and advancement opportunities

Job summary

Fleet Feet Upper Arlington is seeking a Co- Retail Experience Manager to lead daily store operations, mentor a dedicated team, and deliver premium customer experiences on the sales floor. This role focuses on developing a high‑energy culture and ensuring customers receive a consistent, outstanding experience.

You will drive performance, manage schedules, inventory, events, and merchandising while fostering staff development and teamwork in a fast-paced retail environment.

Qualifications

• Demonstrated leadership in a customer-facing retail setting.
• Proven track record of leading by example and coaching in the moment.
• Experience giving feedback and handling performance conversations.
• Passion for coaching and developing people.
• Ability to balance employee and business needs.
• Organized and capable of managing administrative tasks and communications.

Responsibilities

• Lead daily store operations and drive a premium customer experience.
• Mentor and motivate the retail team on the floor.
• Plan and delegate responsibilities to staff.
• Oversee key holders and outfitters and store inventory.
• Manage scheduling and assist with labor budget management.
• Ensure timely ecommerce fulfillment and in‑store events.
• Maintain merchandising guidance and stock levels.
• Conduct disciplinary conversations when needed.
• Spend 4–5 days per week at the retail location.

Skills

Leadership ability

Retail experience

Coaching

Communication

Job description

We believe Running Changes Everything! If you believe that, too, we want to talk. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a great experience! We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We are in full pursuit to find hardworking people to join our team!

Responsibilities:

As the Co- Retail Experience Manager (RXM) at Fleet Feet Upper Arlington, you’ll be at the heart of our store’s daily operations, leading with passion, supporting your team, and delivering a premium customer experience. This role is about much more than managing people and processes. You’ll be a mentor, motivator, and example of what it means to go above and beyond for customers and teammates alike. Your presence on the sales floor will drive performance, nurture a high‑energy team culture, and contribute directly to the store’s overall success.

• The day-to-day and long-term success of retail staff with a focus on customer experience
• Serving as the point person on the retail floor ensuring that every customer receives a consistent experience
• Plans, identifies, communicates, and delegates responsibility to the team
• Overseeing the key holders and outfitters
• Overseeing entire daily operations of your retail store
• Achieving quarterly and annual sales and metric goals
• Assisting with schedule management and assistance in labor budget management
• Overseeing and managing accurate store inventory by conducting physical counts provided by the buying team
• Ensuring all inventory is received and prepped for sale in timely manner
• Overseing the timely fulfillment of ecommerce orders
• Organizing and managing in-store events
• Ensuring proper store merchandising guidance provided by the buying team
• Maintaining proper supply levels for the store
• Overseeing general upkeep of the store and maintenance repairs in a timely manner
• Ensuring your team has the tools they need to achieve the retail performance metrics
• Conducting Uqube check-ins
• Conducting key holder and outfitter disciplinary conversations
• Time will be spent 4-5 days per week managing your retail location

Weekly schedule

• Tuesday 10:45am-7pm
• Wednesday 10:45am-4pm
• Thursday 9:00am-3pm
• Friday 10:45am-7pm
• Saturday 9:45am-6pm

Qualifications:

• Available to work a flexible schedule, including, days, evenings, weekends, and holidays
• Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting required
• Proven track record of leading your team by example, giving feedback, and coaching in the moment.
• Experienced in having hard conversations (performance, disciplinary, etc.)
• Passion for coaching and developing people
• Ability to balance the needs of employees and business
• Can own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized
• Professional and timely internal and external communication
• Has a proven track record of developing and training staff
• Promotes individual and team performance by setting expectations, delegating, and providing tools and resources

Perks:

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement
• Health care
• Paid Time Off & Paid Holidays
• 40% staff discount
• Opportunities for seed product
• Free annual training group membership
• Race entries into M3S and Fleet Feet Columbus events

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we prioritize diversity and inclusion in our hiring practices, our culture, and our engagement with the community. Learn more about our Diversity, Equity and Inclusion initiatives.

Additional Requirements- Hours of work for this position are approximately 40+ hours per week. Position requires moving around for periods of 4-6 hours without a rest break, and task sequencing and the completion of complex administrative responsibilities. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces. Position is under minimum levels of day‑to‑day supervision. Some travel may be required for meetings, training or conferences.