Retail Experience Leader | Guest Experience & Team Coaching

Shinolaretail; Detroit (MI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Shinola in Detroit is seeking a Retail Key Holder to support daily store operations and guest experience. You will help manage the sales floor, assist customers, and ensure brand standards are met.

Responsibilities include leading by example, coaching the team, maintaining Salesforce customer relationships, and collaborating on inventory, loss prevention, and visual merchandising to uphold Shinola's premium brand.

Qualifications

• High School Diploma is required.
• 1+ years of specialty retail leadership experience.

Responsibilities

• Exceed revenue targets and provide consistent guest experience following Brand Experience standards.
• Participate in monthly product knowledge, operational and guest service training.
• Facilitate guests' repairs.
• Lead experience standards in stores and coach development based on levels.
• Leverage KPIs to motivate the team and drive performance.
• Maintain customer relationships using Salesforce and build detailed client profiles.
• Execute brand outreach strategies to drive connection and revenue.
• Support store operations by enforcing company programs, policies, and procedures.
• Monitor and manage store supply levels, budgets, and visual merchandising to align with brand guidelines.

Skills

Guest Experience

Leadership

CRM / Client relationships

Coaching

Operations

Education

High School Diploma

Tools

Salesforce

Job description

Shinola in Detroit is seeking a Retail Key Holder to support daily store operations and guest experience. You will help manage the sales floor, assist customers, and ensure brand standards are met.

Responsibilities include leading by example, coaching the team, maintaining Salesforce customer relationships, and collaborating on inventory, loss prevention, and visual merchandising to uphold Shinola's premium brand.