Luxury Retail Key Holder & Guest Experience Leader

Shinolaretail; Auburn Hills (MI); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Bonus eligibility

Paid Time off

401k with company match

Employee watch discount

Job summary

Shinola is seeking a Retail Key Holder to champion guest experiences, coach store teams, and drive sales while upholding brand standards. The role focuses on hospitality, relationship-building, and operational excellence across in-store and virtual interactions.

Responsibilities include leading experience standards, using KPIs to motivate the team, and maintaining detailed client profiles in Salesforce for ongoing brand outreach and revenue growth.

Qualifications

• High School Diploma.
• 1+ years of specialty retail leadership.
• Strong organizational skills.
• Strong written & verbal communication skills.
• Excellent at relationship building/networking experience.
• Critical thinker.
• Must be 18+ yrs old.

Responsibilities

• Exceed revenue targets and build relationships by providing consistent guest experience through Brand Experience standards.
• Participate in monthly product knowledge, operational and guest service training.
• Facilitate guests' repairs.

Skills

Guest Experience

Coaching

CRM

Time Management

Communication

Education

High School Diploma

Tools

Salesforce

Job description

Shinola is seeking a Retail Key Holder to champion guest experiences, coach store teams, and drive sales while upholding brand standards. The role focuses on hospitality, relationship-building, and operational excellence across in-store and virtual interactions.

Responsibilities include leading experience standards, using KPIs to motivate the team, and maintaining detailed client profiles in Salesforce for ongoing brand outreach and revenue growth.