Luxury Retail Experience Leader – Key Holder

Shinolaretail; Ann Arbor (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Shinola in Ann Arbor seeks a Retail Key Holder to support store leadership, greet guests, drive sales, and uphold brand standards. You will lead by example and help maintain a welcoming, high-performing environment.

You will assist with training, CRM activities, and daily operations, ensuring exceptional customer service in a fast-paced boutique setting. This role offers growth opportunities within a premium brand.

Qualifications

• 1+ years of specialty retail leadership.
• High School Diploma required.
• Strong

Responsibilities

• Guest Experience: exceed revenue targets and build relationships by delivering brand standards.
• Experience Leader: coach and develop team based on development levels.
• Customer Relationship Management: use Sales Force to maintain customer profiles and drive revenue.
• Human Resources: support store manager with coaching and policy adherence.
• Operations: control expenses and adhere to loss prevention and shipping guidelines.

Skills

Retail leadership

Guest service

Education

High School Diploma

Job description

Shinola in Ann Arbor seeks a Retail Key Holder to support store leadership, greet guests, drive sales, and uphold brand standards. You will lead by example and help maintain a welcoming, high-performing environment.

You will assist with training, CRM activities, and daily operations, ensuring exceptional customer service in a fast-paced boutique setting. This role offers growth opportunities within a premium brand.