Shinola Retail Key Holder - Detroit Canfield Flagship - PT

Shinolaretail; Detroit (MI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Shinola in Detroit is seeking a Retail Key Holder to support daily store operations and guest experience. You will help manage the sales floor, assist customers, and ensure brand standards are met.

Responsibilities include leading by example, coaching the team, maintaining Salesforce customer relationships, and collaborating on inventory, loss prevention, and visual merchandising to uphold Shinola's premium brand.

Qualifications

• High School Diploma is required.
• 1+ years of specialty retail leadership experience.

Responsibilities

• Exceed revenue targets and provide consistent guest experience following Brand Experience standards.
• Participate in monthly product knowledge, operational and guest service training.
• Facilitate guests' repairs.
• Lead experience standards in stores and coach development based on levels.
• Leverage KPIs to motivate the team and drive performance.
• Maintain customer relationships using Salesforce and build detailed client profiles.
• Execute brand outreach strategies to drive connection and revenue.
• Support store operations by enforcing company programs, policies, and procedures.
• Monitor and manage store supply levels, budgets, and visual merchandising to align with brand guidelines.

Skills

Guest Experience

Leadership

CRM / Client relationships

Coaching

Operations

Education

High School Diploma

Tools

Salesforce

Job description

Retail Key Holder

Who we are:

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you will have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.

• Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last
• We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years
• In addition to luxury timepieces, our team of artisans' handcraft premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make
• Our retail locations allow us to showcase our commitment to quality, manufacturing, and design by connecting our guests to products in store

What you will do

• Guest Experience
  • Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments.
  • Participate in monthly product knowledge, operational and guest service training.
  • Facilitate guests' repairs.
• Experience Leader
  • Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels.
  • Leverages KPIs to motivate team and drive performance.
• Customer Relationship Management
  • Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles, building long term relationships.
  • Execute brand outreach strategies as communicated via bolt to drive connection and revenue.
  • Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles.
  • Maintain a proactive selling culture that focuses on building long term relationships in relation to the company’s brand values.
• Human Resources
  • Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
  • Supports the Store manager with coaching, developing and conflict resolution with all members of the team
  • Supports store operations by enforcing company programs, initiatives, policies, and procedures
  • Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
  • Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within
• Operations
  • Control expenses
  • Complete tasks in a timely manner
  • Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
  • Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s.
  • Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
  • Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines.

Qualifications

• High School Diploma
• 1+ years of specialty retail leadership
• Strong