Retail Experience Lead: Train, Mentor & Delight Customers

The TJX Companies, Inc.; Canton (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

The TJX Companies, Inc. invites applications for a front-end supervision role at TJ Maxx in Canton, OH, focusing on promoting an excellent customer experience and leading a team of Associates.

You will engage with customers, model strong service, and ensure store standards are maintained. You will train Associates on front-end operations, support loyalty programs, and coordinate POS coverage while prioritizing tasks to deliver a positive shopping environment.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong merchandising knowledge and technique understanding.
• Able to train others and work as part of a team with peers and supervisors.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail leadership

Customer service

Job description

The TJX Companies, Inc. invites applications for a front-end supervision role at TJ Maxx in Canton, OH, focusing on promoting an excellent customer experience and leading a team of Associates.

You will engage with customers, model strong service, and ensure store standards are maintained. You will train Associates on front-end operations, support loyalty programs, and coordinate POS coverage while prioritizing tasks to deliver a positive shopping environment.