Retail Experience Lead — Growth & Inventory

Broad River Retail; Pecanway Terrace (SC); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401K matching

Employee discount at BRR locations

Career growth opportunities

Job summary

Broad River Retail is seeking a Retail Experience Manager to help run daily store operations, maintain accurate inventory, and collaborate with sales and corporate teams to ensure a top-notch guest experience.

You will act as a key holder, manage cycle counts, process PO’s, support special events, and liaise with Customer Care to resolve issues while keeping the team aligned with company standards.

Qualifications

• Prior retail office manager experience in a retail setting preferred.
• Strong interpersonal communication, active listening, and professional presentation.
• Developed problem solving skills and the ability to focus attention on details.
• A positive attitude and a passion for delivering excellent customer service.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Willingness to work flexible hours, including weekends, evenings, and holidays.
• A team-first mindset and a commitment to supporting coworkers.
• Basic math and computer skills for handling transactions and inventory.
• Reliability, punctuality, and a strong work ethic.

Responsibilities

• Act as a key holder to open/close the store.
• Act as the inventory captain for the store, completing all cycle counts promptly.
• Receive purchase orders accurately.
• Work with the management team to prepare for upcoming special events and update materials.
• Participate in weekly retail store meetings and REM conference calls.
• Order and maintain all office supplies.
• Print updated merchandise tags weekly.
• Partner with Customer Care to ensure a great guest experience.
• Answer incoming calls in a pleasant, professional manner.

Skills

Interpersonal skills

Active listening

Professional presentation

Problem solving

Attention to detail

Customer service

Multitasking

Organization

Reliability

Punctuality

Computer skills

Education

Retail office management experience

Job description

Broad River Retail is seeking a Retail Experience Manager to help run daily store operations, maintain accurate inventory, and collaborate with sales and corporate teams to ensure a top-notch guest experience.

You will act as a key holder, manage cycle counts, process PO’s, support special events, and liaise with Customer Care to resolve issues while keeping the team aligned with company standards.