Showroom Operations Lead - Inventory & Logistics

Broad River Retail; Fort Mill (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Broad River Retail is seeking an Operations Professional in Fort Mill, SC to bridge logistics between the DC and retail stores. You will lead a small team, handle transfers, receiving, loading/unloading, and showroom moves in warehouse and store environments.

The role emphasizes safety, cross-training, and strong communication while delivering excellent customer service and maintaining operational efficiency.

Qualifications

• Team leadership experience preferred.
• Physical and clerical labor mindset.
• Customer Service Mindset.
• Oral communication and listening skills.
• Ability to work well with a team.
• Adaptability for changes in the work environment.
• Microsoft Excel, Teams, and Outlook experience.
• Strong written and verbal communication skills.
• Good Driving Record.

Responsibilities

• Utilize operational software efficiently while maintaining strong interdepartmental communication and customer service.
• Load and unload trucks at warehouse and retail locations using appropriate equipment, ensuring no damage to products.
• Lead department start up meeting daily at DC Location
• Exhibit personal excellence by accepting cross‑training opportunities
• Maintain personal and facility safety by following all material handling and safety guidelines
• Follow company Attendance Policies
• Track attendance and maintain Paycom edits, time off requests and approvals
• Verify items on transfers
• Tag merchandise accurately with pricing in accordance with Tag Standards
• Update PAI according to documented process
• Maintain IQ Productivity Spreadsheet
• Manage inbound discrepancies, receiving documentation, and showroom moves; support and product preparation and movement as needed.
• All other duties as assigned

Skills

Team leadership

Physical labor mindset

Customer service

Oral communication

Teamwork

Adaptability

Excel

Teams

Outlook

Written communication

Driving record

Tools

Microsoft Excel

Microsoft Teams

Outlook

Job description

Broad River Retail is seeking an Operations Professional in Fort Mill, SC to bridge logistics between the DC and retail stores. You will lead a small team, handle transfers, receiving, loading/unloading, and showroom moves in warehouse and store environments.

The role emphasizes safety, cross-training, and strong communication while delivering excellent customer service and maintaining operational efficiency.