Retail Specialist Lead

HPM Building Supply; Kailua (HI); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

PTO & Well Being Leave

Life/AD&D

Long-term disability

FSA/HSA

401(k)

ESOP

Voluntary insurance

Job summary

HPM Building Supply in Kailua-Kona, Hawaii seeks a full-time Retail Specialist Lead to manage the Retail team and uphold high operating standards. The role includes regular floor walks, assisting customers, stocking merchandise, and attending product knowledge training to deliver an exceptional customer experience.

Join a 100% employee-owned company with a long-standing history in Hawaiʻi, committed to Heart, Character, and Growth, and offering comprehensive benefits and growth opportunities.

Qualifications

• Previous customer service experience in a retail environment is required.
• Previous supervisory experience preferred, but not necessary.
• Intermediate computer skills.
• Ability to provide excellent customer service.
• Ability to lift 25 lbs with or without a reasonable accommodation.

Responsibilities

• Oversee the Retail team to provide a best-in-class customer experience.
• Conduct regular floor walks to monitor operations and assist customers.
• Stock merchandise to ensure product availability and presentation.
• Attend product knowledge training to stay informed on offerings.
• Deliver an over-the-top customer experience through service and knowledge.

Skills

Customer service

Supervisory experience

Computer skills

Lifting up to 25 lbs

Excellent customer service

Job description

The expected pay range for a Retail Specialist Lead in Kailua-Kona is $21.15 to $24.35 per hour.

HPM Building Supply in Kailua-Kona, Hawaii is seeking to hire a full-time Retail Specialist Lead to oversee the Retail team to expertly serve customers and maintain high operating standards. The Retail Specialist Lead performs regular floor walks, assists customers, stocks merchandise, and regularly attends product knowledge training to be able to deliver an over-the-top customer experience.

Qualifications

• Previous customer service experience in a retail environment is required
• Previous supervisory experience preferred, but not necessary
• Intermediate computer skills
• Ability to provide excellent customer service
• Ability to lift 25 lbs with or without a reasonable accommodation

Our Benefits

• Medical (including prescription drug, vision and chiropractor/massage/acupuncture or Health Reimbursement Account ($2,400 a year)
• Dental (with ortho coverage for employee and dependents)
• PTO (15 days a year) + up to 5 additional days of Well Being Leave
• Basic Life/AD&D coverage
• Long-term disability
• Health and Dependent Care Flexible Spending Plans
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• AFLAC voluntary insurance and more!

About Hpm Hawaii

For over 100 years, HPM Building Supply has been serving Hawaiʻi's families and builders with quality materials and helpful expertise. Founded in Hilo in 1921 as Hawaiʻi Planing Mill, HPM is 100% employee-owned company with 20 locations across Hawaiʻi Island, Oʻahu, Maui, Lānaʻi, and Kauaʻi, plus facilities in Washington State. Our purpose is: "We Make Lives Better" and we live our core values of Heart, Character, and Growth.

Join HPM and become an owner

Salary: $21.15 - $24.35 per hour