Store Experience Leader - Retail & Service

tcbrands; Waikoloa (HI); On-site; USD 47,000 - 50,000; Full time

Job summary

TravisMathew in Waikoloa, Hawaii, seeks a Supervisor to lead in-store sales and service, promoting a strong sales culture and helping achieve KPIs and profitability.

You will mentor part-time and seasonal staff, maintain product knowledge, and collaborate on visual merchandising, CRM activities, and events to reward repeat business. Flexibility for weekends, evenings, and holidays is required.

Qualifications

• Bachelor's degree in Business or related field preferred.
• 1-3 years experience in retail store management.
• 2 years experience in client services related capacity.
• Proficient with POS systems and Microsoft Office.
• Strong written and verbal communication skills.
• Ability to mentor a team.
• Willingness to work non-traditional hours, including weekends, evenings and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in and assist with the creation of effective product and visual merchandising to drive sales and a positive customer experience.
• Participate in store events and CRM activities to reward repeat business.
• Be entrepreneurial in all aspects of retail from visual merchandising to marketing and event coordination.
• Provide mentorship to part-time and seasonal client associates.

Skills

Microsoft Applications

POS systems

Back office operations

Communication

Mentoring a team

Cross-functional teamwork

Independent decision making

Non-traditional hours

Education

Bachelor's Degree in Business or related field

1-3 years retail store management

2 years client services experience

Tools

POS systems

Microsoft Applications

Back office management

Visual merchandising

Recruitment / training

Job description

TravisMathew in Waikoloa, Hawaii, seeks a Supervisor to lead in-store sales and service, promoting a strong sales culture and helping achieve KPIs and profitability.

You will mentor part-time and seasonal staff, maintain product knowledge, and collaborate on visual merchandising, CRM activities, and events to reward repeat business. Flexibility for weekends, evenings, and holidays is required.