Pet Care Retail Experience Lead

PetSmart; Huntington Beach (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) role provides exceptional pet parent service while upholding our vision and values. This role drives loyalty, promotions, and pet parent interactions, with shared responsibility for safety and store cleanliness, merchandising and associate engagement.

This full-time position requires leadership, strong communication, and the ability to support multiple services, events, and live adoptions in a busy retail environment.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, evenings, weekends and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Facilitates the associate experience and supports development, onboarding, mentoring and coaching.
• Leads and directs associates when acting as Leader on Duty and addresses grievances.
• Promotes store events, adoptions, vet partnerships and shot clinics.
• Backs up POS operations and cash handling with policy compliance.
• Maintains store standards and a culture of empowerment and safety.

Skills

Retail leadership

Customer service

Team supervision

Communication

Problem solving

Proficiency in computer apps

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) role provides exceptional pet parent service while upholding our vision and values. This role drives loyalty, promotions, and pet parent interactions, with shared responsibility for safety and store cleanliness, merchandising and associate engagement.

This full-time position requires leadership, strong communication, and the ability to support multiple services, events, and live adoptions in a busy retail environment.