Experience Lead - Retail Customer Service

PetSmart; Janesville (WI); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Résumé du poste

PetSmart’s Retail Customer Service Lead (Key Holder) plays a pivotal role in delivering outstanding service to pet parents and teammates. You’ll drive customer experience, supervise daily store operations, and support loyalty initiatives while upholding PetSmart’s values and safety standards.

The role requires leadership, strong communication, and a flexible full-time schedule including evenings, weekends, and holidays.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsabilités

• Facilitates the associate experience and supports associate development.
• Leads and directs associates when acting as the Leader on Duty.
• Address and administer associate complaints and grievances.
• Promotes and coordinates store events and marketing for Adoptions and partnerships.
• Responsible for live pet sales and pet adoptions.
• Backup to operate POS systems and cash handling with accuracy.

Connaissances

Retail experience

Leadership

Flex schedule

Computer skills

Communication

Customer focus

Outils

POS systems

Description du poste

PetSmart’s Retail Customer Service Lead (Key Holder) plays a pivotal role in delivering outstanding service to pet parents and teammates. You’ll drive customer experience, supervise daily store operations, and support loyalty initiatives while upholding PetSmart’s values and safety standards.

The role requires leadership, strong communication, and a flexible full-time schedule including evenings, weekends, and holidays.