Retail Experience Lead — Brand & Service

tcbrands; Minnetonka (MN); On-site; USD 25,000 - 28,000; Full time

Job summary

TravisMathew in Minnesota is seeking a Retail Store Supervisor to manage in-store sales and service, promote a sales culture, and drive KPI and profitability goals. You will lead on-floor interactions, connect with clients, and mentor part-time and seasonal staff.

The role requires deep product knowledge, strong communication, and the ability to collaborate with merchandising, CRM activities, and event coordination to reward repeat business. Weekend/evening shifts are common.

Qualifications

• Bachelor's degree in business or related field preferred.
• 1-3 years' experience in retail store management.
• 2 years' experience in a client services capacity.
• Strong written and verbal communication skills.
• Ability to mentor part-time and seasonal staff.

Responsibilities

• Manage in-store sales and service to meet KPIs and profitability.
• Lead on-floor sales and service focus to achieve goals.
• Build repeat client base and drive individual sales.
• Maintain knowledge of seasonal apparel, fit, fabric, and use.
• Assist with visual merchandising and store events to boost sales.
• Mentor part-time and seasonal client associates.

Skills

Customer service

Team leadership

Communication skills

Sales skills

Education

Bachelor's Degree in Business or related field

Tools

POS systems

Microsoft Office

CRM software

Back-office operations

Job description

TravisMathew in Minnesota is seeking a Retail Store Supervisor to manage in-store sales and service, promote a sales culture, and drive KPI and profitability goals. You will lead on-floor interactions, connect with clients, and mentor part-time and seasonal staff.

The role requires deep product knowledge, strong communication, and the ability to collaborate with merchandising, CRM activities, and event coordination to reward repeat business. Weekend/evening shifts are common.