Retail Experience Host & Presenter

Apple; Lansing (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Apple Retail is seeking an enthusiastic team member to deliver engaging Today at Apple sessions, helping customers participate and discover how to get the most from their devices.

You will drive excitement for Apple products, adapt your facilitation style to diverse audiences, and support customers in setting up their devices while contributing to an inclusive store environment.

Experience in retail or sales is preferred, and availability to work nights, weekends, and holidays may be required.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Have experience in retail or sales, or related work experience.
• Experience with teaching or public presentations and comfortable presenting to live audiences is a plus.
• Adapt facilitation styles to meet the needs of the audience with many learning styles, sizes, and settings.

Responsibilities

• Deliver engaging Today at Apple sessions to encourage strong customer participation.
• Generate excitement, engagement, and enthusiasm among customers for Apple products and services through Today at Apple programming and events.
• Create interactive customer experiences that help others get the most from the Apple ecosystem.
• Drive ownership by recommending solutions that meet customer needs.
• Support customers in setting up their devices.
• Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Retail experience

Sales experience

Public speaking

Public presentations

Teamwork

Job description

Apple Retail is seeking an enthusiastic team member to deliver engaging Today at Apple sessions, helping customers participate and discover how to get the most from their devices.

You will drive excitement for Apple products, adapt your facilitation style to diverse audiences, and support customers in setting up their devices while contributing to an inclusive store environment.

Experience in retail or sales is preferred, and availability to work nights, weekends, and holidays may be required.